Welcome to Your Securitas Help Desk
Your security and peace of mind are our top priorities. Whether you need assistance with invoices, contracts, or security services, we're here to help. Explore our resources, find answers to your questions, and connect with our support team for personalised assistance. Let's make your experience with Securitas seamless and secure.
Quick access solutions
Resolve common issues quickly and efficiently
Find fast solutions to your most common security needs. Whether it's updating your ID, changing booked services, or reporting an incident, our quick access options are designed to make your experience with Securitas smooth and hassle-free.
Do you have any questions or need assistance?
MySecuritas
Stay informed, stay confident
Stay connected with what matters most. MySecuritas sends you notifications as soon as alarm events happen, so you’re always informed about important situations. You can access reports right away when they’re ready, meaning you won’t be left waiting for updates. All your security information is in one place, easy to find and available whenever you need it.
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FAQ
Frequently asked questions from our customers
Still have questions? If you didn't find the answer you were looking for, our service team is just a click away. Let's talk about how we can support your security needs.
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If you're going on holiday and need to change the contact person, please inform your immediate manager or the relevant department at Securitas. They can update the contact information and ensure that communications are directed to the appropriate person during your absence. It's a good idea to provide the new contact person's details and any specific instructions to ensure a smooth transition.
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Receiving multiple invoices from Securitas could be due to several reasons. It might be related to different services or products provided, separate billing cycles, or adjustments made to previous invoices. If you believe there is an error or need clarification, please contact the Securitas billing department or your account manager. They can review your account and provide detailed explanations for each invoice.
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You can create an account and request services from Securitas at any time. Visit our website: https://web.mysecuritas.com and register an account. Here you can explore the different services and request access.
Whether you need digital access to an existing service or want to order something new, Securitas is ready to help you configure and set up your digital administration
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Yes, you can bring Securitas services with you when moving to a new location. Please contact your account manager to discuss the details of your move and how Securitas can continue to support your security needs at the new site. They will assist in coordinating the transition and ensure that your security services are seamlessly transferred. Be sure to provide information about the new location and any specific requirements you may have.
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If you wish to cancel your contract, please contact your account manager or the Securitas contracts department. They will guide you through the cancellation process and inform you of any terms or conditions that may apply. It's important to review your contract for any specific cancellation clauses or notice periods. If you need further assistance, the Securitas support team is available to help ensure a smooth transition.
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