Privacy Policy
At Securitas Singapore, we respect your privacy and are committed to protecting the personal data entrusted to us. This Privacy Policy explains how we collect, use, disclose, store and safeguard personal data in connection with our business operations, services, websites and interactions with individuals. This commitment is aligned with the requirements of Singapore's Personal Data Protection Act 2012 (PDPA) and related guidance issued by the Personal Data Protection Commission (PDPC).
About this Privacy Notice
We at Securitas Group respect your privacy.
This Privacy Notice applies to the processing of personal data that you submit to us through this website (including any chatbot functionality), in order to receive information, materials, products or services from us. The purpose of this Privacy Notice is to provide users of this website ("users" or "you") with information about how Securitas processes personal data and how you may exercise your rights regarding your personal data.
This Privacy Notice also applies to Securitas marketing content, including offers and advertisements for Securitas products and services, which we (or service providers acting on our behalf) may present to you on third-party websites, platforms and applications based on information relating to your use of our website. Third-party websites linked to or from our website generally maintain their own privacy policies, and we encourage you to review them before providing personal data. Securitas is not responsible for the privacy practices of third-party websites.
Responsibility for the Processing of Personal Data
Securitas Singapore Pte Ltd ("Securitas", "we", "our" or "us") is responsible for the collection, use and disclosure of personal data described in this Privacy Notice and acts as the organisation responsible for complying with applicable data protection laws, including the Singapore Personal Data Protection Act 2012 ("PDPA").
The Purpose and Legal Basis for Processing
Securitas processes personal data for the purposes described below.
| Purpose of Processing | Legal Basis |
|---|---|
| To respond to enquiries and provide requested information, brochures, reports or other materials | Consent or deemed consent under the PDPA |
| To analyse, maintain and improve our website, services and user experience | Securitas' legitimate business interests and/or applicable exceptions under the PDPA |
| To manage and improve chatbot functionality and service performance | Consent or deemed consent |
| To provide marketing communications regarding Securitas products and services | Consent where required under the PDPA |
| To measure the effectiveness of marketing activities and website performance | Consent where required under the PDPA |
| To create audience segments and deliver more relevant content, communications and advertising | Consent |
Where consent has been provided, you may withdraw your consent at any time by contacting us or adjusting your cookie preferences where applicable.
Profiling
Securitas may analyse information relating to your interactions with our websites, digital communications and marketing activities to better understand your interests and preferences.
Where required by law, such profiling will only be undertaken with your consent. Profiling may be used to:
- Personalise website content and user experiences.
- Improve products and services.
- Deliver more relevant marketing communications.
- Measure the effectiveness of advertising and campaigns.
- Better understand customer interests and trends.
You may withdraw your consent for profiling activities at any time through the Cookie Preference Centre available on our website or by contacting us.
Who Do We Share Your Personal Data With?
Service Providers and Subcontractors
Your personal data may be processed by trusted third-party service providers engaged by Securitas, including providers of:
- Website hosting and cloud services
- Data storage services
- Customer relationship management systems
- Analytics and reporting services
- Technical support and maintenance services
- Marketing and communication platforms
- Chatbot, AI and automation platforms
These providers are contractually required to process personal data only for authorised purposes and to implement appropriate security measures.
Securitas Group Companies
Your personal data may be shared with companies within the Securitas Group where necessary to provide services, support, administration, security operations, product development or customer assistance.
Government Authorities and Regulatory Bodies
We may disclose personal data where required or authorised by law, regulation, court order, lawful request from a public authority, or where disclosure is necessary to protect the rights, property or safety of Securitas, our personnel, customers or others.
Other Third Parties
With your consent, personal data may be shared with advertising, social media and marketing partners to provide relevant information regarding Securitas products and services.
Securitas does not sell personal data to third parties.
International Transfers of Personal Data
As a global organisation, Securitas may transfer personal data to other companies within the Securitas Group, service providers or business partners located outside Singapore.
Where personal data is transferred outside Singapore, Securitas will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the Singapore Personal Data Protection Act 2012.
Such measures may include:
- Data transfer agreements incorporating appropriate contractual safeguards.
- Binding corporate rules and internal data protection policies.
- Security and organisational measures designed to protect personal data.
- Due diligence and risk assessments of overseas recipients.
We are committed to ensuring that any international transfer of personal data is carried out in accordance with Singapore data protection requirements.
How We Protect Your Data
Securitas implements appropriate technical, physical and organisational safeguards to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised access, disclosure or misuse.
These measures include access controls, encryption where appropriate, monitoring, staff training, information security policies and ongoing reviews of our security practices.
Your Rights
Subject to applicable law, including the Singapore Personal Data Protection Act 2012, you may have the right to:
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Withdraw consent for processing where consent is relied upon.
- Request information about how your personal data has been used or disclosed.
- Request that we cease sending direct marketing communications.
- Make a complaint regarding our handling of personal data.
To exercise any of these rights, please contact us at:
privacy@securitas.com
We will respond to requests in accordance with applicable Singapore data protection laws and regulatory requirements.
Incident Response
Securitas maintains a data protection programme and incident response framework designed to identify, investigate and address potential personal data breaches.
Where required under the Singapore Personal Data Protection Act 2012 and the Personal Data Protection Commission's requirements, Securitas will assess the incident and notify affected individuals and/or the Personal Data Protection Commission where the breach is assessed to be notifiable.
Governing Language
In the event of any discrepancy or inconsistency between the English version and any translated version of this Privacy Notice, the English version shall prevail.